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Any issue:

Hi <UserName>,

The most common problems are on the Troubleshooting page, available here: http://syncdocs.sourceforge.net/troubleshooting.php

If you're still having trouble, please start SyncDocs in Troubleshooting mode: http://syncdocs.sourceforge.net/troubleshooting.php#troubleshooting_mode

Thanks,
-Chris.


Bonjour problems on Windows:

Close iTunes and see if mDNSresponder.exe or iTunesHelper.exe are running. If they are, stop them. If that doesn't resolve the issue, Microsoft has information about configuring the Windows XP firewall here: http://technet.microsoft.com/en-us/library/cc875811.aspx#XSLTsection124121120120

Once SyncDocs can advertise, the "java.net.SocketException" blocks won't appear in the troubleshooting log anymore.

Thanks,
-Chris.


Hi <UserName>,

The Bonjour name just has to be unique on your network. I recommend letters (and dashes if necessary). Quite possibly numbers and spaces are fine too, I've just never had occasion to try them. The only thing you absolutely can't use are periods, but the application won't let you use them anyway (for that reason).

The default name (SyncDocs) is almost always fine. Changing the name will force a Bonjour update, so I recommend changing the name to something else as a first try if the server doesn't show up in the list.

Let me know if you need any more assistance.

Thanks,
-Chris.


Hi <UserName>,

Please see the Troubleshooting page, in the section "The SyncDocs server never shows up in the list on my mobile device". http://syncdocs.sourceforge.net/troubleshooting.php#1

Particularly, please watch the "Bonjour demo" video in that section: http://syncdocs.sourceforge.net/Bonjour.php

If you are still having trouble, let me know.

Thanks,
-Chris.


Hi <UserName>,

For a reasonably long period of time (a few weeks anyway) SourceForge has been offering the wrong file as a default download. This unfortunate situation was related to the fact that they have completely revamped file management. Please go to the following page and download the default download again:

http://sourceforge.net/projects/syncdocs/

Sorry for any confusion or inconvenience,
-Chris.


Hi <Username>,

Please run SyncDocs in troubleshooting mode, described here: http://syncdocs.sourceforge.net/troubleshooting.php#troubleshooting_mode

Then e-mail me the messages that appear in the console window.

Look at the output and sync. Let me know if anything more shows up in the log at that point.

Thanks,
-Chris.


Hi <User Name>,

It sounds like you're trying to transfer the files over the USB connection from your comment "iphone hard wired to laptop". The iPhone doesn't support TCP/IP over USB unless you're tethering. SyncDocs works only with a Wi-Fi connection. Some people have reported issues with the USB connected, so if you have a Wi-Fi router try disconnecting the iPhone from USB. The computer running SyncDocs and the iPhone or iPod Touch must be on the same Wi-Fi connection.

If you have tethering on your plan, you might try that. I can't because it isn't on my plan, so I don't know whether or not it works.

Thanks,
-Chris.


If neither JmDNS nor Bonjour are working for you, you might try changing the options on your firewall. Do you have a hardware router/firewall that would protect you from the internet if you opened the firewall up on your Mac temporarily to test it?

Thanks,
-Chris.


Hi <User Name>,

Most applications store their application settings in an SQLite file. This file is not usually meant to be user viewable/editable. There is software available, and most of it is free, because SQLite is in the public domain. I'm not familiar with it, so I can't really make any recommendations. Perhaps the team that made <Application> would be able to make a recommendation? I don't have an e-mail address handy, but you should be able to contact them through iTunes.

Hope that helps,
-Chris.


Windows 7 64-bit Java Installation

Unfortunately Sun has things set up so I can't give you a direct link, but if you follow the instructions below it will get you to the right place.

(1) Go to http://java.sun.com/javase/downloads/index.jsp
(2) Under the heading "Here are the Java SE downloads in detail.", the first two red buttons say "Download JDK" and "Download JRE". Click the second one, "Download JRE".
(3) Select "Windows x64" as the platform and agree to the terms and conditions by checking the checkbox. There is no need to put in a user name and password.
(4) Click "Continue".
(5) Download the file with the download link.
(6) Run the setup file. The rest should be self-explanatory, but let me know if you have any issues.

Thanks,
-Chris.


Hi <User Name>,

Sorry I didn't get back to you sooner. Please keep in mind that I support SyncDocs out of my otherwise "free time" and don't normally get to e-mails as quickly as I would if it was my job.

I'm sure you would get more prompt responses from the app developers. Notebooks is maintained by Alfons; you can reach him at alfons.schmid@me.com. I was the one who wrote the bulk of SyncDocs though.

Thanks,
-Chris.


Bridging Bonjour between Networks

Hi <User Name>,

Bonjour is a broadcast/multicast protocol. That means it usually needs special handling to go between two networks (like a wired and wireless network). Linksys firewalls call this setting "enable WAN multicast filtering". Normally you would want to disable filtering, but in this case it seems the setting does the opposite. See this forum discussion for more details: http://discussions.apple.com/message.jspa?messageID=1688524#1688524

It may also be possible to set up a bridge between the two networks with Network Beacon, discussed here: http://forums.macrumors.com/showthread.php?t=488206

If you have another brand, see if you can find a setting like "bridge broadcast protocols", "disable multicast filtering", or something to do with "broadcast" or "multicast".

Please let me know how that works out.

Thanks,
-Chris.


ComicZeal Sync Instructions:

http://www.bitolithic.com/infos (Click on the "W.I.F.I SYNC" tab for Syncing instructions)

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Page last modified on April 29, 2010, at 07:15 PM